For orders placed on Shopee, Lazada, or other marketplaces, please contact the customer support team on the platform where your purchase was made. The return policy below applies only to purchases made directly from the IQ Plus Music website.

To qualify for a return:

• A Return Authorization must be obtained by contacting our support team via LINE (@iqplusmusic) or email before shipping the product back. Unapproved returns may be delayed or rejected.
• The return must be initiated within 30 days of delivery
• You must provide proof of purchase (order confirmation, receipt, or invoice)
• The product must be in original or reasonably used condition
• All original packaging and included accessories (e.g., mallets, storage bags) must be returned

We accept returns for both opened and used items, provided they meet the above conditions.

❌ Returns will not be accepted for items that are damaged due to misuse, neglect, improper storage, or accidental damage.

❌ Returns with missing parts or packaging may be subject to a restocking fee of up to 10% of the original product price.

IQ Plus will carefully assess the condition and eligibility of all returned products. We reserve the right to make the final decision on whether a return meets our policy criteria.