Ordering & Shipping
Where do you ship?
We currently ship across Thailand. If your location isn’t listed at checkout, feel free to contact us, and we’ll be happy to see how we can help!
How long will my order take to arrive?
Orders typically ship within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days. You’ll receive tracking information as soon as your order ships.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order size.
Can I make changes to my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to make changes. Please contact us as soon as possible at info@iqplusmusic.com.
Products & Play Packs
What is a Play Pack?
A Play Pack is a curated bundle of high-quality musical instruments designed for a specific age range and developmental stage. Each pack supports learning through music, movement, and play.
Are your instruments safe for young children?
Yes! All IQ Plus instruments are made from child-safe, non-toxic materials and tested to meet international safety standards. We also design our instruments to be size-appropriate for little hands.
How do I know which Play Pack is right for my child?
Each pack is labeled with a recommended age range and learning goals. You can also check our age guide or reach out to our support team for a personalized recommendation.
Can I buy individual instruments from a Play Pack?
At this time, Play Packs are sold as complete sets. However, we may offer individual items or add-on packs in the future—stay tuned!
How are your products different from other children’s instruments?
IQ Plus combines decades of professional instrument craftsmanship with child-centered design. Our products are not toys – they’re real instruments scaled and styled for little learners.
Returns & Exchanges
What is a Play Pack?
We want you to love your purchase! If you’re not satisfied, you can return unused items within 30 days for a full refund (excluding shipping). Please visit our Warranty and Returns Policy for details.
What if something arrives damaged?
Please contact us at info@iqplusmusic.com within 7 days of receiving your order, and we’ll make it right with a replacement or refund.
Contact & Support
How can I reach you?
You can email us anytime at info@iqplusmusic.com or on our LINE account @iqplusmusic, and our team will get back to you within 1-3 business days. We’re here to help!
Do you offer educational or wholesale discounts?
Yes! We love working with educators, therapists, and organizations. Contact us directly to learn more about bulk pricing or special programs.