IQ Plus Music – Privacy Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

1. Introduction

At IQ Plus Music, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us through any platform.

By using our website or services, you agree to the terms of this policy.

u are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

2. What Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping address
  • Order Information: Product(s) purchased, transaction details
  • Account Info (if applicable): Username, password
  • Device & Usage Data: IP address, browser type, device type, website usage behavior
  • Marketing Preferences: Your communication and newsletter preferences
  • Social Media or Platform IDs (e.g., LINE, Shopee, Lazada)
3. How We Collect Your Information

We collect personal data through:

  • Our website when you place an order, subscribe to a newsletter, or fill in a form
  • Messaging platforms such as LINE, Shopee chat, or Lazada messages
  • Cookies and tracking technologies (see Section 7)
  • Analytics tools like Google Analytics or Facebook Pixel (if applicable)
4. How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Communicate with you regarding orders, returns, and customer service
  • Improve our website, customer experience, and product offerings
  • Send you promotions or newsletters (only with your consent)
  • Prevent fraud and secure our platform
  • We do not sell your data to third parties.
5. Legal Basis for Processing Your Information

We process your personal data under the following legal bases:

  • Your consent (e.g., marketing communications)
  • To fulfill a contract (e.g., product purchase and delivery)
  • To comply with legal obligations (e.g., tax or fraud-related regulations)
  • Our legitimate interests in improving our business and customer experience
6. How We Share Your Information

We may share your information with:

  • Service providers (e.g., shipping couriers, payment gateways, CRM tools)
  • Legal authorities when required to comply with the law
  • Platform providers like Shopee or Lazada when you place an order through them

All partners are required to protect your information and use it only for the services we authorize.

7. How We Protect Your Information

We implement appropriate technical and organizational safeguards, including:

  • SSL encryption on our website
  • Secure third-party payment processors
  • Restricted internal access to sensitive data
8. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences
  • Analyze website traffic
  • Serve relevant ads (via tools like Google or Meta)

You can control cookie settings via your browser or opt out through tools like the Network Advertising Initiative or Google Ads Settings.

9. International Data Transfers

As a global brand, your personal data may be transferred and stored in countries outside your own. When we do so, we take steps to ensure your information is protected in accordance with applicable laws, using standard contractual clauses or other legal safeguards.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or delete your personal data
  • Object to or restrict certain processing
  • Withdraw consent at any time (e.g., for marketing emails)
  • Request data portability (where applicable)

To exercise any of these rights, please email us at info@iqplusmusic.com.

11. Marketing Communications & Opt-Out

If you have opted in to receive updates, we may send you promotions, news, and other product information.
 You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us via LINE or email
12. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will ensure your data remains protected under this Privacy Policy.

13. Data Retention

We retain your data only as long as needed to fulfill the purposes outlined here, or to comply with legal and tax obligations.

14. Third-Party Links

Our website may include links to third-party sites such as Shopee, Lazada, or social media platforms. We are not responsible for their privacy practices—please read their policies before submitting any information.

15. Children’s Privacy

While our products are designed for children, our site and services are intended for use by adults. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

17. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us: